work towards improving the standards of practice and service in
the private health insurance industry;
provide information to you in plain language;
promote better informed decisions about their private health insurance
products and services by:
ensuring that policy documentation is full and complete
providing clear explanations of the contents of the policy
documentation when asked by you
ensuring that persons providing information on health insurance
are appropriately trained
ensure information exchanged between you and the fund is protected
in accordance with privacy principles;
provide information to you on your rights and obligations under
your relationship with your health fund, including information on
this PHI Code of Conduct;
provide you with easy access to their internal dispute resolution
procedures, which will be undertaken in a fair and reasonable manner
and advise you of your rights to take an issue to an external body
such as the Private Health Insurance Ombudsman ("PHIO").
